1. Custom development
Discovery, design, development, configuration and other completed work are generally non-refundable. Cancellation charges are based on completed work, committed resources, licensed items and third-party costs.
2. Courses
Course refund eligibility, transfer and cancellation deadlines must be stated before enrollment. Refunds may be reduced for consumed classes, materials, payment fees or non-recoverable costs, subject to Nepal consumer law.
3. Subscriptions and renewals
Renewal reminders are provided as a convenience. Cancellation must be received before the renewal date stated in the service order. Third-party domain, hosting and licence renewals may be non-refundable after purchase.
4. How to request
Send the invoice or order reference and reason to [email protected]. Approved refunds are returned through a reasonable available method after verification.